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Social Media &​ Community Management​

We deliver the right content and responses at the right time, in the moments that matter.

Social media & community management

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Social media & community management

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Social media & community management

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Social media & community management

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Social media & community management

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Social media & community management

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Our highlights at a glance:

(01)

Social Media Channel Management

Our operational management of brand channels across all relevant platforms includes content planning, publishing, and ongoing optimization.

(02)

Editorial planning

Structured content planning across all relevant platforms for weeks and months ahead, combined with real-time communication.

(03)

Proactive, reactive & detective community management

Moderating and responding to comments and messages, while ensuring a consistent and on-brand tone of voice. This also includes active monitoring and social listening to identify conversations about the brand outside of our own channels at an early stage.

(04)

Monitoring & Reporting

Continuous monitoring of channel performance and regular reports as a basis for optimizations and strategic decisions.

(05)

Crisis management

Rapid response to critical comments, social media crises and sensitive issues, supported by clear escalation processes.

Proactive & reactive community management

Every comment is public, and every response shapes brand perception. Community management is a strategic lever for reputation. It can shape public discourse and increasingly make or break established brands. Our approach:

  • Guiding conversations
  • Building long-term relationships
  • Identifying reputational risks early
  • Taking a clear position in sensitive moments
Fünf Social-Media-Kommentare in Deutsch und Englisch, darunter Tiere und lustige Sprüche.
Monatlicher Kalender mit Terminen und Aufgaben für Social Media Marketing und Kampagnenplanung.

Structured and agile editorial planning

The right content at the right time. We create editorial plans with a keen sense for current trends, helping brands stay relevant when it matters most to their communities.

Insightful reporting and optimization

We have access to data others don’t. That makes our reports some of the most insightful in the market. We turn this data into actionable insights that continuously improve campaign and channel performance.

3D-Datenvisualisierung mit Social-Relevance-Score, VTR (56%) und ER (4%) Markierungen.
Nahaufnahme von mehreren Fischen mit geöffnetem Maul unter Wasser.

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